Welcome to contact our customer service.
The minimum order is SEK 99 including VAT.
Prices & payment
All prices on the website are stated in the local currency and include VAT. The respective VAT rate is stated at checkout.
Payment is made via Klarna Checkout or Payson .
Klarna's terms and conditions of sale can be read here. Payson's terms and conditions can be read here. By making a purchase on the website, you accept Barshopen i Stockholm AB's terms and conditions of sale.
Normal delivery time is 2-6 weekdays. If the item is temporarily out of stock or in high season, it may take longer.
We send orders within Sweden as a package via PostNord or DHL to the agent you choose at checkout, as an option we also offer home delivery with Budbee and PostNord. In some cases, small packages are sent as letters directly to you.
In Norway, the package is delivered to your agent. To other EU countries, the package is delivered to your address by the shipping company.
We do not take financial responsibility for any delays that are due to the shipping company or if the shipping company redirects packages to an agent other than the one chosen, for example due to lack of space.
Sweden from SEK 69
Denmark DKK 99
Norway NOK 109
Other EU countries €20
The shipping cost is stated at checkout. There is no shipping cost for order values exceeding SEK 990 and for orders collected from Fabriksvägen in Solna. In cases where you choose to pick up the products and it is urgent, you should contact us to ensure the package is ready, we always advise via email when the package is available for collection. The package must be collected within 10 days or it will be returned and a handling fee of SEK 75 will be charged. We also offer home delivery as an option with Budbee at a cost of SEK 89 and PostNord at a cost of SEK 129.
Complaints and right of return
There is always a guarantee on the products you buy (1 year). If you can prove that the product has a manufacturing defect then you will always be given new parts, however, the warranty does not apply in the event of wear and tear. For returns, a return fee of SEK 119 per package (for return vouchers from us) will be charged, which will be deducted from the amount to be refunded to you after receipt and approved return off unbroken and unused goods.. Alternatively, you can take care of and pay for the return shipping yourself. You must send the package to us using a tracked method with e.g., PostNord. Always save the delivery note until the return is completed, as it states your return package number. This number is always used in the event of any complaints to the shipping company and makes it possible to track the return.
Returns are to be sent to:
171 48 Solna
Right to withdraw
According to the Swedish Act on Distance Contracts, you have the right to return ordered faultless goods without stating any reason (this does not apply to broken packaging and does not apply to food). When you use the right of withdrawal, the entire value of the goods and the original shipping cost are refunded when you return the entire order. In the event of partial return, only the value of the goods is refunded. Notice of return must be given as soon as possible, but no later than within fourteen (14) days of receipt of the goods. For the return, a return fee of SEK 119 per package (in the case of a return slip from us) will be charged, which will be deducted from the amount to be refunded to you after receipt and approved return. The right of withdrawal does not apply to specially ordered goods. We follow the Swedish Consumer Agency's recommendations, see: Konsumentverket.se
Uncollected package/undelivered package
If you have ordered and do not pick up your shipment before it is returned to us (within 7-14 days depending on the chosen shipping method), or if you are not present when the shipping company attempts to deliver the shipment, then we will charge you SEK 195 to cover shipping costs and our work with handling the goods. If you choose the alternative of picking up your package free of charge on Fabriksvägen 10 in Solna, this must be done within 10 days after the package is available for collection and you have been notified.
Damage during transport, defective goods or wrong/missing shipment
If your shipment is damaged during transport or is defective, then you must submit a complaint to our customer service department at once (within 5 days) when of receiving your order. Remember to keep all packaging and contents in the event of damage during transport in case a complaint must be made to the shipping company. Broken or defective goods must be kept and made available to us in cases where the relevant shipping company or our complaints department wishes to have the goods returned. In cases where you have agreed at a home delivery where the package is left outside your door, you are responsible from the time the driver has left the delivery.
Instructions in case of transport damage:
- For quick processing of the case, take a clear picture of the broken goods and email the picture to us firstname.lastname@example.org.
- Always include your order number when contacting our customer service department.
- Complaints in the event of transport damage must be made within a reasonable time after you have received your order (no later than 5 days after you have received your order) and be made at one and the same time. Therefore, it is important that you check the entire shipment before you make your complaint.
We reserve the right to either make a refund for damaged goods or send a new item to the customer. In the case of complaints that we take back to test and it turns out that the product works as intended, you will be charged for all shipping costs and possibly. handling cost.
In cases where we send a replacement product and inform that we wish to have damaged/damaged goods in return, we are responsible for return shipping. If the customer does not return goods for which you have received a replacement product, all costs such as shipping, the cost of the goods and the handling fee will be charged to the customer.
Different color and appearance of goods from different manufacturers and suppliers
Please note that several products may have different color, shade and appearance depending on the fact that we sell products from different manufacturers that have different manufacturing methods.
Wash purchased goods in the dishwasher
If it states on the product page that the product can be washed in the machine, then according to the manufacturer, the item must be able to tolerate this. If it is not stated that the product can be machine washed on the product page or on the product box (if one is included), then the product must be washed by hand.
How is my order packed?
We pack all our goods carefully with protective material and they are delivered in corrugated cardboard cartons. For the goods supplied in gift packaging, this is stated on the respective product page.
We reserve the right to make typographical errors in promotions, prices, discounts, product texts, etc.
GDPR and other data protection legislation
Your personal data is processed in accordance with current provisions in the EU General Data Protection Regulation and the Swedish Data Protection Act. By shopping with us, you accept our terms and conditions. After placing an order, a follow-up email may be sent to the email address specified when the order was placed (normally the email is sent after approx. 2-3 weeks).
Find out more about Barshopen'sintegrity policy.
Any disputes are to be initially resolved through discussion with our customer service department. We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN) and otherwise refer to the European Commission's online dispute resolution tool:http://ec.europa.eu/consumers/odr/
All texts and images on barshopen.com belong to Barshopen i Stockholm AB and are protected by Swedish and international copyright laws.
Since 2008 we’ve provided our customers with high quality glass and barware for private customers as well as bars and restaurants. We offer secure payment and fast shipping on in-stock items.
If you have any questions, send us an email! We’re looking forward to hearing from you.